آینده همین‌جاست

آینده از اینجا شروع میشه نوبیتکس بزرگ‌ترین بازار مبادله رمزارزها در ایرانه که از سال 1396 شروع به کار کرد. ما در نوبیتکس تلاش می‌کنیم تا کاربران ایرانی به سادگی دارایی‌های دیجیتال خودشون رو معامله یا نگهداری کنن. اینجا هر چالش به معنی فرصت برای رشد بیشتره و ما در سخت‌ترین شرایط امیدوارانه به راه خودمون ادامه می‌دیم. ارزهای دیجیتال بخش مهمی از آینده هستن و ما برای تحقق این آینده تلاش می‌کنیم. پس اگه دوست داری توی دنیای آینده کار کنی؛ جات اینجا خالیه.

بازگشت

Technical support

تهران
اشتراک‌گذاری آگهی شغلی
تمام وقت
کارشناس ارشد

مسئولیت‌ها

  • Responsibilities:

  • Act as the initial point of contact for all issues that related concerns from customers, clients or other employees.
    Taking ownership of customer issues reported and seeing problems through to resolution.
    Attend in-person meetings with clients to analyze and find the best solution for all issues.
    Actively update, maintain and monitor all aspects of products. (the services and infrastructure of the operational environment).
    Ask customers targeted questions to quickly understand the root of the problem.
    Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. software developers).
    Ensure all issues are properly logged.
    Prioritize and manage several open issues at one time.
    Follow up with clients to ensure their issues are fully functional after resolving.
    Prepare accurate and timely reports.
    Document technical knowledge in the form of notes and manuals.


الزامات

:Requirements and skills
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar rol.
Good understanding of computer systems, mobile devices and other tech products.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
BS degree in Information Technology, Computer Science or relevant field.
Knowledge of mainstream mobile device platforms like Android, iOS, and Windows.